PRIVACY POLICY

PERSONAL DATA PROTECTION POLICY

Agape Superior Living Sdn. Bhd. is committed to the protection of your personal data. The Personal Data Protection Act, 2010 ("Act") regulates the processing of personal data in commercial transactions and the Act requires Agape Superior Living Sdn Bhd to inform and explain to you Agape Superior Living Sdn. Bhd. collects and process personal data provided by you to Agape Superior Living Sdn. Bhd. and/or the website operated by Agape Superior Living Sdn Bhd at https://www.agapeatp.com ("Website"). The terms "personal data", "processing" "commercial transactions" and "relevant person" used in this Personal Data Protection Policy ("Policy") shall have the meaning prescribed in the Act. For the purposes of this Policy the expression “the Company” or "we" or "us" shall refer to Agape Superior Living Sdn. Bhd., whilst, the expression "you" or "your" shall refer and include the customer, potential customer, vendor, supplier, tenant, potential tenant or service provider and/or relevant person seeking or requesting the products and/or services from the Company.

TYPES OF PERSONAL DATA AND SOURCES OF PERSONAL DATA

The personal data provided by you and/or obtained independently by us from other lawful sources (if any such as from public depositories, credit reporting agencies, public domain, your employer, former employer and other authorized third parties) in our forms, agreements, Website, and/or other similar documents or usage of closed-circuit television ("CCTV") systems in the Company may include information concerning name, identity card number, passport number, address, phone numbers (such as handphone, house and office), gender, occupation, designation, email address, name of school, vehicle registration number, model of vehicle, type of vehicle, information in audio and/or video format (including voice, video recording, CCTV, security recording and images (including photographs) (collectively “Personal Data”).

Your visit to the Website may be recorded for statistical analysis purposes on the number of visitors to the Website and general usage patterns. Some of this information will be gathered through the use of "cookies". A cookie is a small file which asks permission to be placed on your computer's hard disk. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

PURPOSES OF COLLECTING PERSONAL DATA

We will process Personal Data in connection with any commercial transactions for any of the following purposes:

  • to assess and process your request for our products and/or services, facilitate commercial transactions with you including without limitation the preparation of any relevant agreements and for maintaining our own accounts and records for the Company’s operational, administration and development requirements;
  • to verify your identity, updating your records, processing of invoices, payments, receipts, collecting debts, performing customer support and services, provide other requested products and/or services in the ordinary course of our business;
  • your participation in any programs, campaigns, contests or promotions conducted by us or on our behalf;
  • to facilitate special requirements such as those relating to any disability or medical condition which may affect the chosen services;
  • to communicate with you, deliver Policies, services or facilities, respond to your enquiries and clarifications via SMS, phone call, email, fax, mail and/or any other appropriate communication channels;
  • to conduct research and internal marketing analysis;
  • providing you with information of marketing, sale or promotion of the Company’s products and/or services from the Company’s newsletters, periodicals, lucky draws, contests and/or surveys via SMS, phone call, email, fax, mail and/or any other appropriate communication channels unless you have otherwise notified us that you do not wish for us to process your Personal Data for such purpose at the address stated below in this Policy;
  • conduct appropriate checks for credit-worthiness in the ordinary course of our business;
  • public disclosure and use of your Personal Data, images, photographs, voice and video recording for publicity purposes without payment or compensation if you become a winner in a contest;
  • for crime detection and prevention, internal investigations, compliance, audit or security purposes;
  • to enforce contractual and legal rights and obligations; and
  • to meet legal and regulatory requirements.

You hereby confirm that the Personal Data given by you or obtained from you is sufficient, accurate, complete and not misleading and that such Personal Data is necessary for us to provide our products and/or services to you. If you choose not to provide such Personal Data or if such Personal Data is insufficient, inaccurate, incomplete and/or misleading, the Company may not be able to provide you with the products and/or services you require or the required level of service.

DISCLOSURE OF PERSONAL DATA (WITHIN AND/OR OUTSIDE MALAYSIA)

  • In order to deliver the products and/or services you require; you hereby consent and authorize us to disclose your Personal Data to the following parties (within and/or outside Malaysia);
  • our parent company, subsidiaries, related and associated companies;
  • our employees, consultants, accountants, auditors, lawyers, advisors, agents, contractors, vendors, co-marketing partner, service providers, merchants, financial institutions or shopping mall tenants to provide customer support, products and/or services;
  • actual or proposed assignees or transferees or buyers of any rights/businesses/assets of the Company’s ;
  • service and product providers (including those who assist us in providing the Website) for the Company’s operational, administration and development requirements;
  • your immediate family members and/or emergency contact person as may be notified to the Company from time to time;
  • where required by law, legal processes, debt collection, queries from the relevant authorities and/or matters relating to the life and death, security or property of an individual or the security or property of a corporation;
  • the general public by publishing your Personal Data, images, photographs, voice and video recording for publicity purposes without payment or compensation if you become a winner in a contest.

RIGHT TO ACCESS AND/OR CORRECT PERSONAL DATA

You have the right to:

  • check whether we hold your Personal Data and request access to the same:
  • correct any Personal Data that is inaccurate, incomplete and outdated;
  • withdraw in full or in part your consent subject to any contractual conditions and legal restrictions;
  • communicate to us your objection to the use of your Personal Data for marketing purposes.

If you would like to request for access to or correction of your Personal Data or limit the processing of your Personal Data, make any inquiries or complaints, you may contact:

Marketing Communications Executive

Agape Superior Living Sdn Bhd
Tel: 603-2732 5716
Fax: 603-7984 2160
Email: care@agapeatp.com

You are to put your request in writing for security reasons and verification purposes. In accordance with the applicable law, the Company will charge prescribed processing fee for all Personal Data access request made by you as follows:

  1. Data access request for your Personal Data with a copy RM 10
  2. Data access request for your Personal Data without a copy RM 2
  3. Data access request for your sensitive personal data with a copy RM 30
  4. Data access request for your sensitive personal data without a copy RM 5

In the event we refuse to adhere to your request for access and/or correction to your Personal Data, we will inform you of our reason for the refusal.

CONSENT FROM RELEVANT PERSON

In the event you provide Personal Data of any relevant person (such as emergency contact person, parents if the customer is a minor, court appointed guardian, authorised representatives, contractors, lawyers, financiers), then this Policy shall apply to the relevant person.

You warrant to the Company that you have the authority or have been authorized by the relevant person, to the provision of Personal Data of the relevant person to the Company for the purposes and disclosure as stated in this Policy and you undertake to extend a copy of this Policy to the relevant person. The provision of this Policy shall be deemed as Policy given to and consent obtained from the relevant person.

CHANGES TO PERSONAL DATA

We will ensure your Personal Data is accurate, complete and up-to-date therefore we request that if there are changes to your Personal Data you should notify us directly at contact details set out above.

MODIFICATION OF THE POLICY

We may review and update this Policy from time to time to reflect changes in the Act. The latest version of the Policy will be made available upon your request at the above address or available at www.agapeatp.com. By continuing receiving and obtaining products and/or services from the Company following the modifications or changes to this Policy shall signify your acceptance to such modifications or changes.